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Rod Morgan, Head of Faculty at RPM-Academy
Mar 15, 2024
6 min read
The Rise and Fall of Customer Service
Why is customer service apparently on the decline, how is this impacting business and consumer alike, and what can we do about it?
Rod Morgan, Head of Faculty, RPM-Academy
Jan 6, 2024
3 min read
Navigating Galileo's Square-Cube Law in Organizational Growth
This article discusses Galileo's Square-Cube Law and its implications on the growth of an organization.
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
Jan 5, 2016
4 min read
Google and a Lesson in Customer Disservice
I have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in...
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