Rod Morgan, Head of Faculty at RPM-AcademyMar 156 min readThe Rise and Fall of Customer ServiceWhy is customer service apparently on the decline, how is this impacting business and consumer alike, and what can we do about it?
Rod Morgan, Head of Faculty, RPM-AcademyJan 63 min readNavigating Galileo's Square-Cube Law in Organizational GrowthThis article discusses Galileo's Square-Cube Law and its implications on the growth of an organization.
Rod Morgan, LSSMBB, Head of Faculty, RPM-AcademyJan 5, 20164 min readGoogle and a Lesson in Customer DisserviceI have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in...