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Defining Value was the first chapter in this series of Lean Blogs. With a clear sense of what value is from the perspective of the...

Chapter 1: Lean Principles, Defining Value and the Eight Wastes I recently delivered, on a behalf of a client, a two-day “Introduction...

In our role as continuous improvement specialists, we are typically challenged to “solve” difficult problems for our respective...

I had the privilege of working with several organizations this year, each representing very different industry sectors. One of the...

I have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in...

When gathering data (sampling) from a population for the purpose of describing as well as making inferences on said population,...

Customer-focused thinkers like you recognize and passionately promote that value is defined by the customer and that any consumption of...