Rod Morgan, LSSMBB, Head of Faculty, RPM-AcademySep 27, 20185 min readChapter 1: Defining Value - A Lean ImperativeChapter 1: Lean Principles, Defining Value and the Eight Wastes I recently delivered, on a behalf of a client, a two-day “Introduction...
Rod Morgan, LSSMBBMar 6, 20174 min readThe Oscars™ and Air Canada... Bruised But Okay!I am confident that many who read this post do share a similar view in terms of, “How can this type of error or failure occur?” Last...
Rod Morgan, Head of Faculty, RPM-AcademyOct 1, 20166 min readWriting Effective Problem Statements… A LIFE skill!In our role as continuous improvement specialists, we are typically challenged to “solve” difficult problems for our respective...
Rod Morgan, LSSMBB, Head of Faculty, RPM-AcademyJan 5, 20164 min readGoogle and a Lesson in Customer DisserviceI have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in...
