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As the landscape of healthcare evolves, so too must our approaches to delivering primary care.

Why is customer service apparently on the decline, how is this impacting business and consumer alike, and what can we do about it?

The importance of creating the "right" organization culture and behaviors that are essential for creating a continuous improvement culture.

The article speaks to the transformative power of generative AI in business and the disruption to traditional workplace roles.

In an era marked by unprecedented disruption and rapid change, leadership is undergoing a profound transformation.

In today's dynamic and ever-evolving professional landscape, young adults face a myriad of challenges. Here's what they can do.

Explore the world of soft skills, their various types, and learn why continually developing and improving them is essential.

This article discusses Galileo's Square-Cube Law and its implications on the growth of an organization.

In this article, we explore the merits of this approach, focusing on personal health resolutions.

Airports and airlines must go beyond continuous improvement and employ robust design methods to be successful.

Use this method for setting personal goals and making New year's resolutions.

In an era dominated by digital landscapes and interconnected technologies, the importance of cybersecurity cannot be overstated. The rise...

A modern career is about adaptability and flexibility. In an era dominated by transformative technologies like generative artificial...

Introduction to the Kuhn cycle and how it relates to the need for a paradigm shift in healthcare design.

"Are we asking the right 'WHY' question" is the theme for this latest article on Lean Thinking & continuous improvement from RPM-Academy.

Defining Value was the first chapter in this series of Lean Blogs. With a clear sense of what value is from the perspective of the...

Chapter 1: Lean Principles, Defining Value and the Eight Wastes I recently delivered, on a behalf of a client, a two-day “Introduction...

For those who have attended my training classes, whether live, instructor-led virtual or traditional “brick and mortar”,...

I am confident that many who read this post do share a similar view in terms of, “How can this type of error or failure occur?” Last...

In our role as continuous improvement specialists, we are typically challenged to “solve” difficult problems for our respective...