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I had the privilege of working with several organizations this year, each representing very different industry sectors. One of the...

Image source: https://www.pickpik.com/ I recently taught a session on Logistic Regression to a group of Lean Six Sigma Black Belts. It’s...

Alternate titles: "Holiday Internet Usage" or... "Post-Holiday Season Internet Blues" Why, after only 10 days into my new billing cycle,...

I have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in...

I was recently engaged to provide consulting services to a primary care clinic in a large Canadian city. This particular clinic was...

When gathering data (sampling) from a population for the purpose of describing as well as making inferences on said population,...

Customer-focused thinkers like you recognize and passionately promote that value is defined by the customer and that any consumption of...

A problem often presents itself in terms of symptoms, blame, causes, and solutions. What is vital is having the ability to sift through...

I look back to my early days of Six Sigma training with great fondness… Descriptive statistics, central limit theorem, normality,...

It has been a long and often bumpy road in my role as a Lean Six Sigma/Quality Consultant and trainer. I suspect 80% or more of our...

Ah... here we are, again. Time to get out the tattered cheque book and write a big number down that represents the first term installment...